Where should I go?

IMPORTANT: If you are having a medical emergency call 000 for an ambulance or go to hospital Emergency Department.

Usually your health care journey will begin with your GP or other Primary Care health professional. If you are looking for a specific method or treatment, you might need to look around or try different options to find the right fir for you. Some of the things you might consider are:

  • How much you are willing or able to pay
  • How close the service is to home, work or campus
  • Opening hours, availability of appointments, and wait times
  • Your health conditions
  • Specialist knowledge
  • Other factors such as the gender of the health practitioner, if they are LGBTIQA+ affirming or their language skills.

Where to go

Local doctor or general practitioner (GP)

For most health concerns and health checks, phone your local doctor for an appointment. GPs have different opening times. If you need help and your GP is closed, phone Healthdirect on 1800 022 222 for doctors who provide after-hours services or home visiting services.

For treatment of minor illness and injury (like colds, eye or ear infections, and minor cuts), go to a Walk-in Centre between 7:30am and 10:00pm on any day (seven days a week). You do not need to make an appointment. The Walk-in Centre can only help adults and children over one year old.  

For advice about minor illness and injury, go to your local pharmacy (also called a chemist). Pharmacies are open at different times, and you should be able to walk in for advice. Some tests will require an appointment.

If you do not know what to do about a health problem, or you do not know which health service to go to in your area, phone Healthdirect on 1800 022 222 at any time (24 hours a day, seven days a week) or visit their website

You can also find health services information online here.

If you need an interpreter, you can call 131 450 for the Translating and Interpreting Service (TIS). You will need to give them the name of your language and then the phone number of the health service. This is a free service and has interpreters in over 150 languages. When you make an appointment with a health care service, let them know you need an interpreter.

Download our Where to Go booklets for information on General Health, Sexual and Reproductive Health and Mental Health. 

For information on Housing and Homelessness, please see our resources here.

In an emergency, or if you or someone you know is in immediate danger, call 000